Professional Training and Occupational Services Ltd. (PTOS) is an international customer service development company that offers multi-sensory training experiences that demonstrate how to treat customers well. Yanique is a certified International Channel Partner for Service Quality Institute (Minnesota) fellow and is the exclusive consultant for their customer service development programs in Jamaica and the English Speaking Caribbean. Her customer service training workshops focus on people development and growth – helping companies improve their customer service and be more competitive. PTOS also conducts mystery shopping, surveys and research to gauge customer satisfaction.